Thank you for purchasing from Mild Open Hill. We value your satisfaction and have established this Refund Policy to ensure transparency regarding returns, refunds, and cancellations for products and services purchased through our website.
1.1. Art Tutorials and E-Books
Due to the digital nature of our downloadable products (e-books, tutorials, templates, etc.), refunds are generally not provided once the digital content has been delivered. However, if you experience technical difficulties accessing or downloading your purchase, please contact our support team within 7 days of purchase, and we will assist you in resolving the issue or provide a replacement.
1.2. Exceptions for Digital Products
We may consider refund requests for digital products in exceptional circumstances:
Please contact us within 14 days of purchase if you believe your situation warrants an exception. All refund requests will be evaluated on a case-by-case basis.
2.1. New Memberships
If you're dissatisfied with your membership subscription, we offer a 14-day money-back guarantee for new subscribers. You must request a refund within 14 days of your initial subscription payment to be eligible for a full refund.
2.2. Recurring Subscriptions
For ongoing subscriptions, we do not provide refunds for past billing cycles. You may cancel your subscription at any time, and you will continue to have access to the subscription benefits until the end of your current billing cycle. No partial refunds will be issued for unused portions of your current billing period.
2.3. Cancellation Process
To cancel your subscription:
Alternatively, you can contact our support team for assistance with cancellation.
3.1. Live Workshops and Events
For live online workshops and events:
3.2. Self-Paced Online Courses
For self-paced online courses, we offer a 14-day satisfaction guarantee. If you're not satisfied with the course content, you may request a refund within 14 days of purchase, provided you have not completed more than 30% of the course content.
4.1. Return Eligibility
For physical products (art prints, merchandise, supplies, etc.):
4.2. Return Process
To initiate a return:
4.3. Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days, and a credit will automatically be applied to your original payment method. Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
5.1. If you receive a defective product or an incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including return shipping costs in these cases.
5.2. For digital products with technical errors or access issues, we will attempt to resolve the problem promptly or provide a replacement. If we cannot resolve the issue, we will offer a full refund.
6.1. Refunds for gift purchases will be issued in the form of store credit to the gift recipient or refunded to the original purchaser's payment method, at our discretion.
7.1. For events, workshops, or services that are canceled or significantly modified due to circumstances beyond our control, we may offer rescheduling options, credit for future purchases, or partial or full refunds at our discretion.
8.1. We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.
If you have any questions about our Refund Policy or would like to request a refund, please contact us at:
Mild Open Hill
29 Saunders Road East
Ella YO32 9SX
United Kingdom
Email: [email protected]
Phone: +444437501640
Last Updated: March 15, 2024